A COUPLE WAS SURPRISED to find out that their holiday was cancelled by the airport from which they were flying the day before.
The couple from Cleethorpes had booked a TUI holiday to Tenerife with Doncaster Sheffield Airport.
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They had been due to fly on October 31 and return a week later. However, they discovered that their flights would not go ahead.
This is because the airport will be closing permanently. The last flight from Doncaster Sheffield to Poland took off last week. The final inbound flight is scheduled for this weekend.
The man asked not to be identified. Local mediaThey discovered the truth when their daughter noticed that the last flight took off last Saturday.
He stated: “She looked at the flight departures board on its website and there was nothing on there. She said she thought I’d better ring TUI, so I did.”
TUI representatives confirmed that the outgoing would go ahead but that they would not be returning to Doncaster. This left the couple. “frustrated and stressed”.
He said, “We haven’t received any information from TUI.” If they hadn’t called us up, we’d have just rolled our bags with them.
“We spoke to who we thought was a manager who told us we should’ve been notified and that we’d just slipped through the net.”
They were finally allowed to book the holiday again with 10 percent off. Instead, they flew next month from East Midlands Airport.
A TUI spokesperson told Sun Online Travel: “We’d like to apologise to Mr and Mrs Hollis for their experience regarding their flight to Tenerife.
“Unfortunately, Mr. and Mrs. were not notified about the change to their inbound flight due to a system problem.
“We’d like to reassure customers that this is a rare occurrence and the issue has been raised with the relevant team to ensure this does not happen again.
“Our team has contacted Mr and Mrs Hollis to apologise again and offer a further gesture of goodwill for the inconvenience caused.”
TUI’s boss issued a travel update last month for Brits who fly from the airport.
TUI managing director Andrew Flintham said: “Our flights continue to operate as planned until our last flight on November 4, 2022.”
Doncaster Sheffield Airport confirmed last month that they would be “winding down”Beginning October 31.
Peel Group, which owns the airport, said that it was no longer viable to operate due to a “lack of adequate forward revenues and high operating costs”.
Following a petition with more than 100,000 signatures, hundreds marched for the preservation of the airport.
Aviation analytics companyCiriumsaid it was the 26th biggest airport in the UK, recording 4,609 flights in 2019.
It was also voted the best UK airport in 2022, according to Which?.
But despite having flights to popular destinations such as Tenerife and Lanzarote, the airport was hit hard when airline Wizz Air pulled out, leaving just TUI flights in operation.
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