“BT Customers Shocked to Discover Hidden Monthly Charge on Bills”
BT customers have been left in shock after finding an extra £10 charge on their monthly bills, which they were completely unaware of. According to the BBC, many customers have been unknowingly paying this charge for several months, without their knowledge or consent.
Hidden Charges on Bill Statements
Since October 2023, a number of BT customers have taken to the online help forums to raise complaints about a mysterious Xbox Game Pass charge appearing on their bills. Most customers stumbled upon this unexpected charge while carefully reviewing their monthly statements. Some even received confirmation emails from BT’s Customer Support, expressing gratitude for activating their subscriptions, despite never signing up for such services.
“I thought I’d been hacked, so I phoned them up… and they explained that it was a BT error,” shared Sue, an impacted BT customer. This raises concerns as affected customers unequivocally state that they never authorized such a subscription, with several not even owning an Xbox gaming system.
One customer named Sue, narrated her experience by stating, “I logged into my BT account online and saw that they charged me an extra £10 and that money had come out of my account. Xbox Game Pass had been added to my account without my consent – I thought that’s so odd, because I don’t even have an Xbox.”
Prompt Refunds and Customer Support
Following complaints lodged with BT, affected customers have had their money refunded. Despite this, they are left feeling perturbed by the entire experience. For those seeking a refund, BT urges individuals to contact the billing agents via the number provided on their BT invoice. Moreover, detailed billing inquiries can be found on BT’s official website.
A spokesperson representing BT expressed, “We’re very sorry that the customers mentioned in this article have had Xbox Game Pass Ultimate added to their account without their knowledge.” The company recommends all customers remain vigilant and promptly report any suspicious account changes to ensure security.
While BT has acknowledged the “known issue,” the company refrained from providing a specific reason for the charge. However, it was revealed to a BBC employee affected by the issue, that this anomaly possibly stemmed from an issue between BT and Microsoft. Additionally, another impacted customer, named Craig, was informed by BT that the problem was attributed to an issue between BT and Microsoft, leading to random activation on customer accounts.
Craig expressed his apprehensions by stating, “It says in the terms and conditions that there’s no free period with this – you are immediately charged. My concern is this might not just be me, this might be lots of other people who perhaps don’t really notice you get an email through.”
In conclusion, BT customers are advised to remain vigilant and swiftly report any unauthorized charges on their accounts to ensure the security of their personal information and finances.