Is TSA’s Innovation Checkpoint the Future of Airport Security?
TSA has rolled out new screening technology at a security checkpoint in Vegas and flyers are comparing it to self-checkout at grocery stores. The technology aims to make the flying process easier for TSA workers and travelers but not everyone is thrilled about the move toward “do-it-yourself” screening at the airport.
A Shift Towards Self-Service Airport Security
Harry Reid International Airport in Las Vegas, Nevada, is the first transit hub to feature TSA’s Innovation Checkpoint. The airport began testing it on Wednesday, March 6, and it will officially launch for TSA PreCheck passengers on March 11. Passengers walk up to the security checkpoint and are greeted by a TSA agent on a video monitor who can answer any questions.
User Experience Features of the Innovation Checkpoint
Travelers are then asked to follow a series of instructions, including loading bags into bins and stepping into the body scanning device. Officers monitor the X-ray machines remotely. Once cleared for travel, automated exit doors open so travelers can grab their bags and head to their gate. On-site TSA agents are available if passengers require more help but the idea is that agents won’t need to be physically present, which could mean fewer staff needed at each checkpoint.
Benefits of the New Technology
“If you have a question, it’s really easy to just talk to the camera and get a quick answer back from someone who doesn’t have to physically be at the checkpoint with you,” TSA Administrator David Pekoske said. Pekoske said the technology is meant to make the process easier and safer for passengers and officers, who can spend more time monitoring for threats.
Future Plans and User Data Collection
The new technology is in its beta phase and TSA is still working out kinks, but the agency is hopeful that collecting data from the prototype will help them adjust what’s needed. “Testing at the Innovation Checkpoint in Las Vegas gives us an opportunity to collect valuable user data and insights, and explore opportunities to apply parts of the prototype to other airport security checkpoints,” Pekoske said.
Public Opinion and Feedback
People on X, formerly known as Twitter, shared mixed feelings about the new airport tech. “Please don’t let TSA do this,” one person said. ‘Very cool!” another person said. “Such a good one,” this person said. The U.S. Sun reached out to TSA for comment.