Customers of VERIZON can quickly check the status of their service area if they believe that the network has gone down.
Verizon was the largest US carrier with more than 121.3 millions total retail connections as of March 2022.
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Verizon is experiencing problems today
Verizon’s latest outage occurred on April 20, 2022 at 3:00 EST.
Around 4.30 PM EST, the peak outage was observed with over 24k reports of problems.
According to outage tracking site DownDetector95% of mobile phone users have issues with their phones.
Three percent of mobile internet users report problems accessing their mobile internet. Only two percent report issues accessing email.
The outages were reported across the West Coast, from California to Washington, Nevada and Colorado.
One Verizon user wrote on Down Detector that he said: “I am in Colorado Springs, and all of my phone calls, ring once and then Fail. When others try and call me it says”All Circuits Are Busy” WTF!”
Another person claimed that they had contacted Verizon and posted the same time at 5.20pm ET.
They wrote “Was able to get a hold of Verizon wireless tech support, they’re admitting to the outage, they don’t have an eta said could be up to 24hrs the network engineers are currently working on it, told me to try to make calls periodically to see if it starts working.. apparently they can’t send status updates??? Whatever.”
Verizon users reported a previous outage on February 14, 2022. They were unable to access their service and complained about poor internet service.
Verizon users experienced outages on October 3, 2021. This was most likely due to a global outage which affected Facebook, Instagram and WhatsApp.
Verizon: How can I check my service status?
You can also check DownDetectorCheck to see if Verizon has issues or is down completely near you.
Logging into your Verizon account will allow you to check for outages.
You’ll be given a ticket number along with an estimate of the time it will take to repair any service outage.
This page provides tips on how you can fix common issues with your device.
Verizon network problems: How do you complain?
You can complain to Verizon at 800-922-0204.
You can also visit the nearest store or use the live chat option on their website.
Alternativly, you can reach Verizon via its social media channels including Facebook or Twitter.
Can you get compensation?
The provider will decide if you are eligible for compensation.
Verizon’s terms of service state that the telecoms company doesn’t “have any liability… for failure to provide the service”.
The statement added that it could also include, but not be limited to. “service outages… and any damages resulting therefrom”.
In comparison, AT&T customers may get compensation in the event of an outage.