Hermes, the courier business marred by AllegationsIt was revealed that its drivers had mishandled parcels and it has now changed its name from Evri.
According to the delivery brand: Decision comes after “two years of dramatic growth”The business was then put through a rigorous review. “major transformation programme”.
Evri CEO Martijn de Lange said: “It is more than just a name change, it’s a statement of intent of our commitment to leading the way in creating responsible delivery experiences for ‘Evri one’, ‘Evri where’.
“It heralds a new culture and an even better way of doing things in an ever-evolving world, building on our achievements and successes.”
However, not all will agree that Hermes/Evri is a great success. There are still many complaints about the company. delayed deliveriesOn social media, videos surface of drivers Place parcels in the back of delivery vans.
In December an investigationBy The Times The reporter was told by one depot manager that parcels had been thrown against walls. “all you can do is act totally stupid”If a customer is angry,
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According to reports, another employee said: “You’ve got f**ing big houses to go to, they’ve got massive gates. You’ve got to wait for the c***s to open it.
“Best thing to do is just f***ing chuck [the parcel] over the gate.”
Hermes spokesperson told the paper that they are confident in the newspaper’s reporting. “vast majority of allegations” were “unfounded and do not reflect our business”.
Most couriers were added to the company’s roster. “hardworking and honest”In exceptional cases, “the individuals are identified and removed from the business”.
A month later, the following: Poll by Martin Lewis’ website MoneySavingExpert found Hermes ranked second-last in a list of delivery firms, with 48 per cent of people surveyed describing Hermes’ service as “poor”.
On Thursday, the firm’s official Twitter account shared a YouTube video about steps it was taking to improve the business, writing “we’re listening” TweetWith replies disabled
So naturally, when it emerged that Hermes would become Evri – a unique spelling of the word ‘every’ – most of Twitter made almost the same comment:
Evri could have some problems with their Twitter handle. Other users already seem to be using handles like @EvriUK and @EvriUK.
Its social media accounts still displayed the name Hermes at time of writing Evening StandardReportsEvri will announce its new name via a TV advertisement “next week”.
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