Apple TV 4K was launched this week Customers started complaining about an error on the HBO Max app, saying they couldn’t play a specific title. While some have found workarounds to play a movie or a TV show, HBO said it’s aware of this bug, and it’s working on a fix for these playback errors.
According to The VergeThis issue currently affects all Apple TV 4K models. It also includes the latest version, which was released last month and runs tvOS 16.1. The problem was discovered in the new HBO Max app version 52.50.1 released Nov 16.
To the publication, HBO’s SVP of Communications Chris Willard said HBO is “aware and working on a fix” This issue. The Verge‘s Umar Shakir also had trouble while using the HBO Max app and shared a few tips that worked with some users but not him:
- Force the app to stop working;
- Logging in to HBO Max
- Install the app again
- Start the Apple TV 4K.
If neither of these options is helpful, Shakir said it’s possible to turn off HDR so this “can’t play title” error disappears.
According to him, Apple TV Home Screen users should go to Settings and then Audio and Video to change the Format. “SDR,” Turn off Dynamic Range and set match content to disable.
If this doesn’t help, customer support says users can change the resolution to 1080p or 720p. While neither of these workarounds sounds like a good solution, at least it’s possible to continue watching your favorite TV shows.
HBO Max launched an update in early 2015 that made the app faster and easier to use. Although these improvements are positive, HBO Max is constantly improving and polishing the app to make it better for everyone.
BGR Once the fix has been released, we will inform you.
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