Are Wowcher Holidays Always A Horrifying Experience? The Shocking Truth Revealed
Are Wowcher Holidays Always A Horrifying Experience? The Shocking Truth Revealed
A WOMAN who booked a Wowcher holiday for her partner’s birthday was left horrified after realizing they booked a “hotel from hell.”
Brit Laura booked a romantic getaway with her partner, only for it to be fraught with issues from the get-go.
Horrifying Hotel Experience: What Went Wrong with the Wowcher Holiday
Originally, Laura had booked to fly in and out between December 7 and December 10, 2024. However, when she redeemed her voucher, the flight times were unsuitable for a three-day trip. She told the Sun Online: “Flying late on the 7th from Gatwick Airport meant we already lost the whole day, and the return flight was 6 am on the 10th flying back into Luton.”
Cancelled Trip, Unsuitable Flight Times and a “Lovely Spa Hotel with a Pool”: The Disastrous Chain of Events
Laura called TravelODeal (the third-party company used by Wowcher to provide the holiday) to cancel the trip and was informed that she could change flights and days at an additional cost of £78. Upon arrival at the designated hotel, Hotel Sympozjum & Spa, Laura and her partner were left in disbelief as the hotel was in a deplorable state.
Unexpected Horror: Misleading Hotel Promises, A Filthy Room, and A Heartbreaking Birthday Surprise
Their room was dirty and unkempt, with broken features, unclean bedding, cobwebs on the walls, and other maintenance issues. The pool, which was promised at the hotel, was non-existent, and the hotel was not only unwelcoming but also hazardous. Disheartened by the conditions, Laura and her partner swiftly sought alternative accommodation and filed a complaint with the company.
Seeking Compensation, Glimpses of Joy, and Sudden Apologies: The Post-Disaster Turnaround
Unfortunately, the travel company’s initial compensation offer was unacceptable, and significant additional expenses were incurred to rectify the disastrous situation. Finally, after multiple hurdles and an unsatisfactory response from third-party providers, Laura received a refund. But the ordeal did not end there. Despite the pseudo-resolution, Laura’s experience raises concerns about the appalling quality of holidays facilitated through Wowcher.
The Aftermath: Mixed Reactions and A Pattern of Disappointment
Several other customers have recounted similarly disheartening experiences, creating a pattern of dissatisfaction. Wowcher’s failure to ensure the quality of its travel deals calls into question the brand’s reliability and its multiple failures to respond and address customer complaints. The lack of accountability from both Wowcher and its third-party providers reflects an unacceptable disregard for the welfare of its customers.