EE is currently facing major network problems that are affecting hundreds of customers.
EE X users, formerly known TwitterThey also complained that they were unable to reach Vodafone customers on the phone. Problems with connecting You can also find out more about the following: O2 numbers.
Vodafone confirmed to the Sun later that their networks are operating normally.
Vodafone issued a press release saying that it had received earlier information about some customers experiencing network issues. Thanks for your patience as we looked into the matter. However, there is no problem with Vodafone’s network. Some of our customers were affected by an EE Network issue.
“This meant some customers were unable to connect calls to EE numbers, and the issue also affected customers who’ve previously transferred their number from EE to Vodafone. “We understand that this issue should be addressed asap.”
An EE spokesperson also told the Sun: “We’re aware that some of our mobile customers are unable to make or receive calls to a Vodafone number. This issue is being addressed quickly, and we apologize for any inconvenience. Other networks can be called. mobile data and text messages are not affected.”
The latest Vodafone Down news is available in our blog.
Vodafone tells customers where to look for problems
Vodafone told a customer where he could go for more information about the problems the company faces.
Vodafone confirms that the problem lies with EE
After initially reporting that both EE users and Vodafone customers had experienced problems, Vodafone confirmed that its service was not affected.
You can also find out more about the following: The following is a statement by the spokesperson The problem only arises when Vodafone users try to dial EE numbers.
It is due to the fact that EE’s customers could not receive or place calls.
Vodafone makes statement
Vodafone released an update to its a The following is a statement by the spokesperson The outage is indicated by the following: “We received an earlier notification that certain customers were experiencing a network problem.
The Vodafone network was not affected today. Some of our customers were however affected by an EE Network issue.
“This meant some customers were unable to connect calls to EE numbers, and the issue also affected customers who’ve previously transferred their number from EE to Vodafone. This is a problem that should be resolved as soon as possible.
Locations most frequently reported
Vodafone has currently gone down in the cities below:
- London
- Leyland
- Loddon
- Edinburgh
- Bristol
- Glasgow
- Manchester
- Birmingham
- Liverpool
This handy guide will help you to understand broadband speed
Knowing the speed of your broadband is crucial, and it can be challenging to determine what you want.
This handy guide will help you understand broadband speeds.
- 0.5 megabits per second – Required broadband connection speed
- 1.5 megabits per second – Recommended broadband connection speed
- 3 megabits per second – Recommended for SD quality
- 5 megabits per second – Recommended for HD quality
- 25 megabits per second – Recommended for 4K quality
Unresolved problems and complaints near 1000 reports
Both networks are still experiencing major network outages, and Vodafone users cannot contact EE subscribers.
EE has reported over 1,000 issues through DownDetector.
Vodafone is yet to confirm officially the cause of today’s service interruption.
However, an EE spokesperson said: “We’re aware that some of our mobile customers are unable to make or receive calls from a Vodafone number.
“We’re working quickly to resolve this and we’re very sorry for any inconvenience caused. Calls to other networks, mobile data and text messages are not affected.”
Vodafone issues statement as problem to be fixed ‘ASAP’
Vodafone has issued a statement regarding today’s issues.
The network told Central Recorder: “We can confirm there was no issue with the Vodafone network today; however some of our customers have been impacted by an issue with the EE network – which we understand should be fixed ASAP.
“This meant some customers were unable to connect calls to EE numbers, and the issue also affected customers who’ve previously transferred their number from EE to Vodafone.”
Six mobile networks offering phone contracts without credit checks
If you’ve applied for a new phone contract and been turned down don’t panic you still have options.
Many customers don’t realise that taking out a new phone contract is a form of borrowing.
As a result, big mobile networks like Vodafone, O2 and Three run hard credit checks to make sure customers can afford to meet their monthly bill payments.
This is bad news for those who have a poor credit history or low credit score.
This could be from having little previous history of borrowing, or marks on your record from missed payments, for example.
But those with a poor credit history needn’t miss out though, as there are a number of mobile networks that don’t run credit checks.
What’s the fastest internet provider in the UK?
Choose.co.ukreckons that Virgin Media provides the fastest internet in the UK.
USwitch also rates Virgin as the overall fastest provider in its Broadband and Mobile Awards.
However, it’s worth bearing in mind that just because it’s the overall fastest provider, it doesn’t mean it’ll be the best provider for you.
Some providers such as Hyperoptic are only available in limited areas in the UK, but can provide seriously quick speeds; one of their packages offers 1GB speeds, which is enough to download an entire HD film in less than 10 seconds.
We recommend checking a price comparison site to make sure you get the fastest internet available in your area.
What we know so far
Earlier today, Vodafone customers complained of an outage affecting calls and texts.
However, as the situation developed, users suggested the issues were only affecting users attempting to contact people on the EE network.
This has since been confirmed by EE, as a spokesperson told us: “We’re aware that some of our mobile customers are unable to make or receive calls from a Vodafone number.
“We’re working quickly to resolve this and we’re very sorry for any inconvenience caused. Calls to other networks, mobile data and text messages are not affected.”
This has not yet been confirmed by Vodafone.
Who owns Vodafone?
Vodafone Group Plc is owned by a consortium of investors, the largest of which is BlackRock Fund Advisors.
Other shareholders include Liberty Global Plc and The Vanguard Group, Inc.
The group’s registered office and global headquarters are in Berkshire, England.
Margherita Della Valle has been Vodafone’s chief executive officer since January 1, 2023.
She was previously group chief financial officer and group chief executive at the network.
Prior to Della Valle, Nick Read held the title of CEO.
EE aware ‘customers are unable to make or receive calls from a Vodafone numbers’
EE has said it is working “quickly” to resolve today’s issue that sees customers unable to call Vodafone users.
An EE spokesperson: “We’re aware that some of our mobile customers are unable to make or receive calls from a Vodafone number.
We’re sorry about any inconvenience. Calls to other networks, mobile data and text messages are not affected.”
EE customers and Vodafone users unable to contact each other
Both Vodafone and EE users are reporting that they cannot contact one another due to network problems.
X received a message from EE saying: “My mother’s on EE and I am on Vodafone.”
We are not able to make calls to each other, but we can call the numbers in our network. Does there seem to be a problem connecting EE with Vodafone?
Complaints continue their upward trend
Vodafone’s network is currently experiencing an outage, which has led to a surge in complaints from users.
According to DownDetector, the number of reports is currently around 700.
Many users have problems with signal or connection issues.
What’s different between megabits & megabytes
It is essential to understand the difference between megabits (also known as megabytes) and megabits.
Internet speed is often measured in Megabits Per Second (Mbps) or simply megabits.
Megabytes (MB) is the most common unit of measurement for file size.
Eight megabits is one megabyte.
You would download 12.5MB each second if your internet connection was 100Mbps.
Which means a 500MB file would take 40 seconds to download – not five seconds.
What’s different between megabytes and megabits?
The difference between Megabits and Megabytes is important to know.
Internet speeds are usually measured by megabits per seconds (Mbps) and megabits only (Mb).
Megabytes (MB) is the most common unit of measurement for file size.
Eight megabits is one megabyte.
You would download 12.50MB each second if your internet connection was 100Mbps.
Which means a 500MB file would take 40 seconds to download – not five seconds.
Vodafone is aware of EE problems affecting call quality
Vodafone acknowledged that customers face problems today but blamed EE for the issue.
Vodafone responded to a X customer by saying: “We are aware that there is a problem with the EE network which affects calls and texts.
The engineering team are working hard to restore the service as quickly as they can.
Mobile phones are a source of many problems
According to DownDetector, 70% of all reports involve users’ mobile phones.
Get the best value for broadband
Here are some tricks to reduce the cost of your broadband.
For the first 12 months or 18-months of the contract, most providers provide a great introductory offer.
To keep your cost low, it is best to switch providers once you have reached the end of your contract.
It’s easy to change providers, so with a bit of organisation and attention to when your contract is about to end, you can save yourself a lot of money.
You can also get a discount by looking for providers that offer good rates.
Social media is a popular way for customers to vent.
Vodafone’s customers are venting their frustration on social media.
Taking to X, formerly known as Twitter, one customer said: “@VodafoneUK any reason I can’t make or receive calls? I’m in Birmingham and the status checker says everything’s fine…”
Another added: “@VodafoneUK is unable make or receive calls. Internet works perfectly.”
What is the status of my Vodafone service?
The network has a service checker on its website where you can find out if it’s your area that is facing problems or just an issue with your device.
Subscribe to alerts that will let you know if any issues are occurring and what Vodafone plans to do about them.
On the same page, there is also advice and guidance about what to do if you’re facing problems.
For Vodafone broadband users, there’s a separate page on what to do if you have slow speeds, internet cutting out or you can’t connect at all.
How do I contact Vodafone to report a problem with their network?
Vodafone has a section on its website on how to complain to the network provider if you’re unhappy with your service.
You are given a list of steps you can take before you have the option to call the 0333 3040 441 complaints team.
There’s also a live chat service or a form you can fill in.
Can I claim compensation from Vodafone for damages?
You may qualify for a credit or compensation depending on the issue.
You should contact Vodafone, and ask them to help resolve the problem.
Internet firms usually pay out £8 for each say that broadband and phone service is not repaired after two full days of no service.
If you’re a mobile customer and you suffer from a lack of service then depending on the circumstance you may be entitled to a refund or account credit.
The handy guide to broadband speeds
It is difficult to determine the speed of broadband you require. However, it’s more important now than ever that you have the correct speed.
This handy guide will help you understand broadband speeds.
- 0.5 megabits per second – Required broadband connection speed
- 1.5 megabits per second – Recommended broadband connection speed
- 3 megabits per second – Recommended for SD quality
- 5 megabits per second – Recommended for HD quality
- 25 megabits per second – Recommended for 4K quality
How can I fix Vodafone network problems?
If you’re struggling to get through to Vodafone, you can try rebooting your network router.
Switch it off and wait 30 seconds before turning it back on.
There is absolutely no guarantee this will solve your Internet problems.