Avoid Tech Support Scams: Don’t Fall for This Tricky Tactic
Computer users are being tricked into handing over tens or even hundreds of thousands of dollars to tech support scammers. Tech scammers still use fake security pop-ups to panic people into making irrational decisions.
Tech Support Scams On the Rise
There were more than 37,500 complaints about fake tech-support scams reported in the U.S. last year alone, according to the FBI’s 2023 Internet Crime Report. Victims lost more than $924 million due to these scams. Tech support scams were the most widely reported kind of elder fraud in 2023.
The Scam Unveiled
Tech support scammers often try to deceive you with a pop-up window that seems to be a critical error message from your operating system or antivirus software. These scammers want you to believe that your computer has a severe issue, such as a virus, and pressure you to pay for unnecessary tech support services to fix a non-existent problem.
Be Wary of Red Flags
Color-coded pop-up windows in alarming red or orange hues are a tell-tale sign of a scam. If you encounter such a pop-up, do not call the provided number as real security warnings never require you to do so.
Hacking Fears: The Scammers’ Modus Operandi
These fraudsters may also use fake security pop-ups to claim that your bank, investment, or retirement account has been compromised and is being misused for fraudulent activities. They may even transfer you to another scammer posing as a government official or bank representative to further deceive you.
8 Tips for Phone Safety
- Avoid sharing personal information via email or text
- Secure your device with a strong password
- Download apps only from trusted sources
- Regularly back up your data
- Keep your apps and software updated
- Log out of websites after making payments
- Disable Wi-Fi and Bluetooth when not in use
- Consider buying a protection plan for your phone
Remote Control Scam
Tech support scammers may also call you and falsely claim to be a technician from a reputable company, alleging issues with your computer. They may request remote access to your device, conduct fake diagnostic tests, and demand payment for fixing non-existent problems.
If you receive an unsolicited call regarding a computer issue, simply hang up. Legitimate tech companies do not contact customers via phone or email about computer problems. Ensure to report any tech support scam encounters to the FTC at ReportFraud.ftc.gov. Stay vigilant and protect yourself from falling victim to these cunning scams.